Traditional training-needs assessment can be much improved upon with the addition of e-Learning. Too often, e-Learning module topics are based on what the customer 'feels' the need is. Some developers dig deeper, talking to employees to try and get at the root of the problem. That's what we were doing, but we were finding out what the employees did and did not know, however this did not translate into what they could and could not do. Utilizing Adobe Captivate, we created an assessment that told us, not what the employees knew, but what they could do. Analyzing the data from this assessment told us not only where the weaknesses were on an individual level, but what types of problems caused hesitation, required other resources, or proved to be a bottleneck. The results were surprising. One test group got an hour-and-a-half of face-to-face training and showed a 12% increase in quality. Another group, after taking the 15-minute e-Learning module, showed an astonishing quality increase of 95%. How? By utilizing a blend of pre-test, personalized answer dissection, and post test. This saved over $400,000 per year, all from a module built in about three days.
Participants in this case-study session will learn how to use e-Learning as a needs assessment, how to analyze data from your assessments to draw sound conclusions, and how beneficial this technique can be.
In this session, you will learn:
- How to create a basic assessment in Adobe Captivate
- How to change the assessment based on user input
- How to structure the post-assessment module for maximum impact
- How to avoid potential pitfalls
Audience: Novice and intermediate designers, developers, and managers.
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